CLASSROOM FEE: ₦65,000 | ONLINE FEE: ₦50,000


SYNOPSIS: The purpose of the programme is to equip Frontline Managers and Supervisors with essential skills required to supervise, delegate, lead others, achieve results through effective self-management of staff, and deal with conflict situations. The programme is beneficial to both: newly appointed frontline managers and practicing managers/ supervisors wishing to brush up on better frontline management skills.


By the end of the programme, learners would be able to:

  • Recognise the roles and responsibilities of frontline managers; as well as the ability to influence of others and results
  • Develop their ability to plan, organise, lead/ motivate and control/ assess
  • Learn how to delegate effectively
  • Deal with conflict and practice consideration and fairness
  • Improve leadership skills to develop better relationships and trust in the team


Roles and Responsibilities of Frontline Managers

  • Functions of Leading, Managing and Producing
  • Roles and responsibilities of frontline managers
  • Leading others vs. Managing things
  • Identifying the Key Performance Areas and Key Performance Indicators of your job
  • Exploring Gaps

Effective Communication Skills

  • Communicating to be effective – how, what and when to communicate
  • Designing effective questioning techniques and listening actively
  • Setting and managing expectations clearly
  • Working with, and responding to, differing communication styles

Managing Yourself

  • Use of planning tools and techniques
  • Dealing with time stealers and interruptions
  • Recognising performance management and feedback conversations
  • Learn how to delegate effectively
  • Understand how to manage your own emotions in tough situations
  • Plan and prepare before strategic conversations with your team or stakeholders
  • Regulating your own emotions

Managing Your Team

  • Understanding different management styles and how to use them
  • Setting expectations and clearly defining roles and responsibilities
  • Pinpointing performance and motivating your team/individuals
  • Learning the management actions required to maintain team effectiveness
  • Team dynamics and looking at individual behaviour within teams

Managing Conflict

  • Recognizing that conflict is necessary and expected when implementing change.
  • Understanding that conflict, change and continuous improvement often co-exist.
  • Understanding you own conflict style and recognizing that different situations may require a different approach.
  • Remaining constructive when dealing with passive or aggressive employees and peers.
  • How to mediate conflict between two employees


Aug 30 - 31 2022


Chemline House Training & Event Centre
7 Obasa Rd, Off Oba Akran Avenue, Ikeja– Lagos

Register for this course