EMOTIONAL INTELLIGENCE AND PRODUCTIVITY IN THE WORKPLACE

CREATIVE THINKING, PROBLEM – SOLVING AND EFFECTIVE DECISION – MAKING FOR SUPERVISORS AND MIDDLE – LEVEL MANAGERS

DURATION: 4 Days

CLASSROOM FEE: ₦240,000 per Participant

ONLINE FEE: ₦220,000 per Participant

VENUE: Ostra Hall and Hotel

SYNOPSIS: Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations – an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.

This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.

COURSE OBJECTIVES

At the end of the course, participants will be to;

  • Define critical thinking and identify your critical thinking styles
  • Work through the critical thinking process to build, analyze and evaluate varying viewpoints
  • Improve key critical thinking skills, including active listening and questioning
  • Analyze context and information to clearly understand and identify a problem
  • Apply problem solving steps and tools
  • Identify appropriate solutions using specific approaches
  • Select the best technique for making decisions
  • Avoid common decision-making mistakes

COURSE CONTENT

What are Creative Thinking and Creative Problem Solving?

  • Define Creative Thinking
  • Strengths and Challenges when analyzing and solving problems
  • Current problem-solving approaches
  • Relationships among planning, Creative thinking, and creative problem solving
  • Role of critical thinking in meeting challenges
  • Prioritize issues for greatest decision-making effectiveness and efficiency

Problem Solving

  • The problem-solving process – various models
  • Obstacles and counterproductive approaches
  • Problem-solving techniques for groups and individuals
  • Applying a problem-solving model to a workplace scenario

Decision Making

  • Individual and collective decision-making traps
  • How to choose: criteria, goals and vision-based decision-making
  • Individual and group decision-making tools and techniques
  • Decision-making – practical application to a workplace scenario
  • The Tools of Root Cause Analysis
  • Applying Critical Thinking to Project Management
  • Business and Critical Thinking
  • Business Intelligence and Decision Making
  • Business Intelligence Applications for Data Analysis

TARGET AUDIENCE: Departmental Managers, Supervisors, Project Managers, Team Leaders, and Leaders in any capacity etc.

Date

Mar 12 - 15 2024

Time

8:00 am - 6:00 pm

Register for this course