
CRITICAL THINKING, PROBLEM SOLVING AND EFFECTIVE DECISION-MAKING FOR SUPERVISORS AND MIDDLE LEVEL MANAGERS
CLASSROOM FEE: ₦80,000 | ONLINE FEE: ₦60,000
INTRODUCTION: Mastering critical thinking and problem-solving skills can help you make better decisions or recommendations – an essential competency in today’s knowledge workplaces. Critical thinking helps you to examine and improve thought processes, ask the right questions, challenge assumptions and consider varying viewpoints. Effective problem-solving helps you to properly identify and systematically work through a problem in a comprehensive manner, ensuring clarity when it comes time to make decisions or recommendations.
This course will demonstrate how critical thinking, problem-solving and decision-making work optimally together, and will provide hands-on practice with tools that you can apply to your everyday workday tasks, big or small.
COURSE OBJECTIVES
At the end of the course, participants will be to;
- Define critical thinking and identify your critical thinking styles
- Work through the critical thinking process to build, analyze and evaluate varying viewpoints
- Improve key critical thinking skills, including active listening and questioning
- Analyze context and information to clearly understand and identify a problem
- Apply problem solving steps and tools
- Identify appropriate solutions using specific approaches
- Select the best technique for making decisions
- Avoid common decision-making mistakes
COURSE CONTENTS
What are Critical Thinking and Creative Problem Solving?
- Define Critical Thinking
- Strengths and Challenges when analyzing and solving problems
- Current problem-solving approaches
- Relationships among planning, critical thinking, and creative problem solving
- Role of critical thinking in meeting challenges
- Prioritize issues for greatest decision-making effectiveness and efficiency
Problem Solving
- The problem-solving process – various models
- Obstacles and counterproductive approaches
- Problem-solving techniques for groups and individuals
- Applying a problem-solving model to a workplace scenario
Decision Making
- Individual and collective decision making traps
- How to choose: criteria, goals and vision-based decision-making
- Individual and group decision-making tools and techniques
- Decision-making – practical application to a workplace scenario
- The Tools of Root Cause Analysis
- Applying Critical Thinking to Project Management
- Business and Critical Thinking
- Business Intelligence and Decision Making
- Business Intelligence Applications for Data Analysis
TARGET AUDIENCE: Departmental Managers, Supervisors, Project Managers, Team Leaders, and Leaders in any capacity etc.