EFFECTIVE COMMUNICATION, MINUTES AND REPORT WRITING SKILLS

Many organizations are characterized by strained relationships and conflicts. In such organizations, people tend to work at cross purposes. Communication and interpersonal relations are potent tools for organizations to effectively deliver on their mandate. Therefore, improvement in employees’ communication, interpersonal skills and creation of enabling environment will engender shared values, commitment and harmony in the organization. This workshop is designed to sharpen participants’ skills in communication and inter-personal relations. Report writing is one of the key duties of an employee in an organization. As employees experience career progression, not only will they be saddled with the responsibilities of writing and presenting different types of reports, but also be challenged by the task of appraising reports that come from subordinates. This workshop is designed to equip participants with relevant skills and competencies required in report writing and presentation.

COURSE OBJECTIVES

At the end of the workshop, participants will be able to:

  •  identify factors that affect relationships in the work place;
  • outline steps in managing relationship with colleagues;
  • discuss strategies for effective team work;
  • list steps to effective communication;
  • identify different types of reports;
  • explain the structure of reports;
  •  appraise reports; and
  • write and present good reports

COURSE CONTENT

  • Overview of Communication and Interpersonal Relations
  • Management Concepts and Processes
  • Communication Process
  • Interpersonal Relations Functions in Organizations
  •  Work Ethics, Culture and Values
  • Human Relations in the Organizations
  • Communication in the Public Sector
  • Effective Team Building
  • Communication and Conflict Management
  • Personal Effectiveness
  • Overview of Report Writing and Presentation Skills
  • Planning and Organizing Reports
  • Data Gathering for Report Writing
  • Types of Reports
  • Structure and Characteristics of good Reports
  • Use of English in Report Writing
  • Managing Confidentiality in Reports
  • Report Presentation Techniques
  • Report Appraisal Techniques
  • Enhancing Communication through the use of ICT
  • ICT Application in Report Writing and Presentation Skills

TARGET AUDIENCE

Secretaries, Personal Assistants, Managers, Heads of Department, Division and Unit, and Supervisors in public and private organisations.

Date

Jul 07 2020 - Jul 10 2020

Time

8:00 am - 5:00 pm

Cost

N135, 000

Location

Ikeja - Lagos Training Center
Ostra Hall and Hotel, Opposite NNPC Gas Station, CBD, Alausa, Ikeja - Lagos.
Category

Event registration