
INTERMEDIATE SKILLS FOR EFFECTIVE OFFICE ADMINISTRATION
CLASSROOM FEE: ₦80,000 | ONLINE FEE: ₦60,000
SYNOPSIS: An effective administrator is an asset to any organization as the link between various departments who ensures the smooth flow of information from one part to the other. Thus without an effective administration, an organization would not run professionally and smoothly.
COURSE OBJECTIVES
By the end of this training course you will be able to:
- Apply the skills and attributes of a first-class office professional in your workplace
- Present yourself more confidently
- Communicate effectively with managers, colleagues and all organizational
- Handle the difficulties and pressures of working in a modern office
- Prioritise, plan and manage time more efficiently
COURSE CONTENTS
Make-ups of an Effective Administrator
- Service Orientation
- Time Management skills
- Assertiveness skills
- Dependability and Reliability
- Confidentiality discipline
- Attention to detail
- Delegation
- Up-to-date information
Administration Processes
- Organizational acumen
- Planning and Coordination
- Communication
- Budgeting
- Procurement
- Documented operating procedures
Office Organization
- Make the workspace simple to use
- Keep details of contacts so they are easy to retrieve
- Tidy the office system regularly
- Set calendar reminders
- Share best practice
- Flag messages needing attention
- Keep archives
- Keep on top of supplies.
Management of Resources
- Technology and equipment
- Access to cash
- Relationship with suppliers
- Relationship with customers
Managing Time
- Be clear about the priorities of your job
- Plan ahead
- Try to get a bit more control of your time
- Manage interruptions
- Sometimes saying “no”
- Negotiate your work load
Managing People
- Build good relationships
- Expect cooperation
- Give clear explanations
- Emotional Intelligence
- Acknowledge feelings
- Be firm and fair
Skillful Communication with Others
- Learning to listen
- Choosing the right words
- Using the appropriate Tone of Voice
- Using appropriate Body Language
- Adjusting to different Personality Types
- Conducting Effective Meetings.
Maintenance for Facility Integrity
- Understanding your Facilities and Assets
- Different Types of Maintenance
- Troubleshooting & Emergency Recovery
- Energy Management
Safety & Security
- HSE Management System
- Fire awareness and loss control
- Hazards and effect management
- First aid treatment and administration
TARGET AUDIENCE: Administrators, Secretaries, Executive Assistants, Personal Assistants, Office Managers, Supervisors, Business Support staff