PROFESSIONAL SKILLS FOR ADMINISTRATORS & SECRETARIES

CLASSROOM FEE: ₦160,000 | ONLINE FEE: ₦120,000

SYNOPSIS: This Professional Skills for Administrators & Secretaries training enables new and developing office professionals to make a powerful and positive impact in the workplace.  It focuses on the essential core competencies that you will need in order to project a confident and efficient persona.  Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment. This training programme will help you to become more organised, to plan and prioritise and to make effective decisions. It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

COURSE OBJECTUVES

By the end of this training you will be able to:

• Apply the skills and attributes of a first-class office professional in your workplace
• Present yourself more confidently
• Communicate effectively with managers, colleagues and all organisational
• Handle the difficulties and pressures of working in a modern office
• Prioritise, plan and manage time more efficiently

COURSE CONTENT

Competencies and Time Management

• Assessing prior Skills and Knowledge
• Competencies Required for Excellence as an Office Professional
• Perceptions, Attitudes and Beliefs – How they affect Performance
• Learning Styles / Thinking Styles – Your Strengths and Weaknesses
• Time Management Skills

Organising and Planning

• Goal Setting including Setting SMART Objectives
• Planning
• Mind Mapping
• Problem Solving and Decision Making
• Managing Meetings

Communication Skills

• Understanding Assertive Communication
• Dealing with Conflict and Aggression
• Listening Skills
• Questioning Skills
• Body Language and Its Importance in Building Effective Relationships

Team Working

• Conflict Management and Resolution
• Dealing with Difficult People
• Managing Upwards
• Workplace Stress Management
• Working Effectively as Part of a Team

Presentation Skills

• Telephone Skills
• Writing Skills
• Email Etiquette
• Presentation Skills

TARGET AUDIENCE: Admin Officers, Secretaries, Executive Assistants, Personal Assistants, Office Managers, Supervisors, Business Support staff, Human Resources Managers, Admin Managers, Senior Managers, Directors, and others who perform related functions.