QUALITY MANAGEMENT SYSTEM – A TOOL FOR ORGANIZATIONAL SUCCESS

COURSE OBJECTIVES

The participants will be able to:

  • Explains the role of quality management in an organization and offers an insight into quality systems.
  • Have overview of the main areas of quality management including assurance and improvement.
  • Find out how quality management can benefit your workplace
  • Understand how to improve customer satisfaction using quality approaches
  • Learn how to apply quality tools and techniques to improve efficiency in your workplace
  • Learn how to embed a quality culture in your organisation.

COURSE CONTENT

  • Definitions of quality
  • The development and evolution of quality management
  • Auditing – what it is and why it’s done
  • Quality management principles – key areas such as customer focus, leadership and processes
  • Quality frameworks and systems – including ISO 9001 and EFQM  Key tools and techniques, including Lean and Six Sigma
  • Quality costs – types or costs, methods of calculating and the benefits.
  • Root Cause Analysis

WHO SHOULD ATTEND ?

This course is suitable for all categories of staff who requires a greater understanding of quality concepts and quality management. If you already work in quality, it can provide a structured grounding enabling you to so that you can apply quality principles with

Date

Oct 15 2020 - Oct 16 2020

Time

8:00 am - 5:00 pm

Cost

N60, 000

Location

Magodo - Lagos Training Center
Community Development Foundation Complex, Magodo, Lagos.
Category

Event registration