A Process Improvement (PI) is worth a million words. When it comes to understanding and improving processes, the science and art of process mapping and data management become very handy. These are the main themes of this course which aims to develop statistical process mapping skills for participants by helping them understand the different types of process mapping approaches from simple flow charts to value stream mapping. Various process assessments will be presented and discussed. Toyota’s famous Lean principles will be explained and used to help participants understand how to improve processes through mapping in service and manufacturing organizations.


At the end of the programme, participants will be able to:

  • Define processes and their importance for the proper functioning of an organization
  • Identify the international standards for approaches to processes
  • Examine various process data assessment methodologies & controls
  • Generate process analysis charts and construct process maps for improvement
  • Justify the need to measure processes as an improvement tool


  • Module 1: Process definitions and elements
    – Process definition
    – Process approach to improvement
    – Advantages of process mapping
    – Elements of a process
    – Benefits of process maps
    – Attributes of a process map:
    (i) Identifying the customer
    (ii) What is critical to their satisfaction
    (iii) Obtaining process performance data
    (iv) How well do our processes satisfy their needs
    (v) The business value chain
    (vi) Defining process efficiency and effectiveness
    (vii) Process definition
  • Module 2: Understanding process approach as per international quality standards
    – Understanding process approach
    – Process characteristics
    – The Plan, Do, Check, Act (PDCA) approach
    – Opportunities in terms of reducing cycle time and defects
    – Non value added explained
  • Module 3: Process assessments approaches
    – Key terms
    – Mapping process
    – Types of mapping tools:
    (i) Simple flow charting
    (ii) Geo graphs, spaghetti and workflow diagrams
    (iii) Swim lane (deployment) flowcharts Supplier, Input, Process, Output, Customer charts (SIPOC)
    (iv) Value added and non-value added analysis
    (v) Value stream maps
    (vi) Cycle time map
    – Process hierarchy
  • Module 4: Statistical data acquisition for process control
    – Process maps symbols
    – ‘IDEF0’ process map
    – Lean thinking to reduce waste in processes
    – The eight types of waste found in processes
    – 5S: a framework to organize and maintain your workplace
    – Failure Mode and Effects Analysis (FMEA)
  • Module 5: Process analysis and improvement
    – Customer oriented processes
    – Support oriented processes
    – Management processes
    – Diagnosis of a process
    – Analyzing and improving a process
    – The turtle diagram
    – Using process maps to identify root causes
  • Module 6: Process data management for improvement
    – Twelve cornerstone tools to process streamlining
    – Problem solving techniques
    – Process auditing as a tool for continuous improvement
    – Process mapping in six sigma projects
    – The need to measure
    – Process Key Performance Indicators (KPIs)
    – Benchmarking and the balanced scorecard


Quality Control/Assurance, Production, Logistics Officers and Managers


Lectures, group discussion, case studies and role-play


Jul 23 2020 - Jul 24 2020


8:00 am - 5:00 pm


N60, 000


Magodo - Lagos Training Center
Community Development Foundation Complex, Magodo, Lagos.

Event registration