CLASSROOM FEE: ₦105,000/Participant

ONLINE FEE: ₦95,000/Participant

VENUE: Human Capital Training Centre

SYNOPSIS: Today’s workplace is more diverse than ever before. Not only are more people from different backgrounds and cultures working together, but for the first time in history, there could be up to five generations of employees working together. So, how do you get the different generations to pull together as a team? This course will help you understand generational trends, which, in turn, will develop greater empathy for the reasons people may respond differently to the same situation. We will also guide you through the skill sets and tools you need to get the most from your highly skilled, but very diverse, team.


  • Identify characteristics and values attributed to each generation
  • Recognize the nuances of managing a generationally diverse team
  • Discuss how to establish open communication among various generations in the workplace
  • Discuss the impact of language on intergenerational communication
  • Identify potential conflict arising from generational differences
  • Use the information, strategies and tools to effectively lead all generations


Understanding the generations

  • The study of generations—discover the various theories and schools of thought when it comes to each generation
  • What has shaped their outlook—getting to know the general characteristics and major influences of each generation: Silent, Baby Boom, Generation X, Millennial, Post-millennial
  • Getting rid of some generational myths—how you have been exposed to each generation shapes your view
  • Why awareness of core values can improve communication

Looking beyond generational trends

  • How do you perceive the generations?
  • See the whole person, not just their generation
  • How to change the focus to what each generation has in common instead of what differentiates them
  • The changing workforce—surprising statistics about each generation
  • How to help teams avoid stereotyping each other

Managing cross-generational teams

  • Leading others from a different generation—understand the guidelines
  • Truth or perception—are the younger generations really unmotivated?
  • What motivates us—extrinsic and intrinsic factors
  • Satisfying critical needs of the team
  • Encouraging self-empowerment and why it’s important
  • Why the one-size-fits-all management style needs to go
  • Leadership styles to match each generation’s needs

Communicating across generations

  • Communication styles and preferences of the 5 generations
  • Test your communication skills
  • Bridging the gap—tips for better cross-generational communication
  • Using the right questions to encourage communication and teambuilding
  • How personal filters change what’s heard
  • Model and encourage feedback
  • Discover the positive coaching characteristics—2 feedback models that are simple to remember and even easier to use

Building a cross-generational team that works together

  • Getting the 5 generations to work as a team
  • What’s the difference between a group and a team? The questions that will help you determine the answer
  • The secret to good teamwork
  • Stages of team development and the potential for generational conflict
  • How does your cross-generational team measure up? Take the team assessment to find out how well your team is operating despite generational differences
  • What it takes to build a cross-generational team that gets results

Addressing generational conflict

  • The context of conflict
  • The benefits of well-managed conflict
  • Sources of generational conflict you may encounter in a work environment
  • Importance of self-awareness and how to increase it in yourself and others
  • The conflict resolution process
  • Coaching others through conflict
  • Separating the 2 sides of generational conflict
  • Best practices and tips for resolving conflict between the generations

TARGET AUDIENCE: All staff in supervisory and managerial level


Mar 19 - 20 2024


8:00 am - 6:00 pm

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