BECOMING AN EFFECTIVE FRONT – LINE MANAGER
SYNOPSIS: The purpose of the programme is to equip Frontline Managers and Supervisors with essential skills required to supervise, delegate, lead others, achieve results through effective self-management of staff, and deal with conflict situations. The programme is beneficial to both: newly appointed frontline managers and practicing managers/ supervisors wishing to brush up on better frontline management skills.
By the end of the programme, learners would be able to:
- Recognisethe roles and responsibilities of frontline managers; as well as the ability to influence of others and results
- Developtheir ability to plan, organise, lead/ motivate and control/ assess
- Learnhow to delegate effectively
- Dealwith conflict and practice consideration and fairness
- Improve leadership skills to develop better relationships and trust in the team
Roles and Responsibilities of Frontline Managers
- Functions of Leading, Managing and Producing
- Roles and responsibilities of frontline managers
- Leading others vs. Managing things
- Identifying the Key Performance Areas and Key Performance Indicators of your job
- Exploring Gaps
Effective Communication Skills
- Communicating to be effective – how, what and when to communicate
- Designing effective questioning techniques and listening actively
- Setting and managing expectations clearly
- Working with, and responding to, differing communication styles
- Use of planning tools and techniques
- Dealing with time stealers and interruptions
- Recognising performance management and feedback conversations
- Learn how to delegate effectively
- Understand how to manage your own emotions in tough situations
- Plan and prepare before strategic conversations with your team or stakeholders
- Regulating your own emotions
Managing Your Team
- Understanding different management styles and how to use them
- Setting expectations and clearly defining roles and responsibilities
- Pinpointing performance and motivating your team/individuals
- Learning the management actions required to maintain team effectiveness
- Team dynamics and looking at individual behaviour within teams
- Recognizing that conflict is necessary and expected when implementing change.
- Understanding that conflict, change and continuous improvement often co-exist.
- Understanding you own conflict style and recognizing that different situations may require a different approach.
- Remaining constructive when dealing with passive or aggressive employees and peers.
- How to mediate conflict between two employees