FRONT OFFICE MANAGEMENT AND CUSTOMER RELATIONS SKILLS COURSE

INTERMEDIATE SKILLS FOR EFFECTIVE OFFICE ADMINISTRATION

DURATION: 4 Days

CLASSROOM FEE: ₦240,000/Participant

ONLINE FEE: ₦220,000/Participant

VENUE: Ostra Hall and Hotel

SYNOPSIS: An effective administrator is an asset to any organization as the link between various departments who ensures the smooth flow of information from one part to the other. Thus, without an effective administration, an organization would not run professionally and smoothly.

COURSE OBJECTIVES

By the end of this training course, you will be able to:

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organizational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritize, plan and manage time more efficiently

COURSE CONTENT

Make-ups of an Effective Administrator

  • Service Orientation
  • Time Management skills
  • Assertiveness skills
  • Dependability and Reliability
  • Confidentiality discipline
  • Attention to detail
  • Delegation
  • Up-to-date information

Administration Processes

  • Organizational acumen
  • Planning and Coordination
  • Communication
  • Budgeting
  • Procurement
  • Documented operating procedures

Office Organization

  • Make the workspace simple to use
  • Keep details of contacts so they are easy to retrieve
  • Tidy the office system regularly
  • Set calendar reminders
  • Share best practice
  • Flag messages needing attention
  • Keep archives
  • Keep on top of supplies.

Management of Resources

  • Technology and equipment
  • Access to cash
  • Relationship with suppliers
  • Relationship with customers

Managing Time

  • Be clear about the priorities of your job
  • Plan ahead
  • Try to get a bit more control of your time
  • Manage interruptions
  • Sometimes saying “no”
  • Negotiate your work load

Managing People

  • Build good relationships
  • Expect cooperation
  • Give clear explanations
  • Emotional Intelligence
  • Acknowledge feelings
  • Be firm and fair

Skillful Communication with Others

  • Learning to listen
  • Choosing the right words
  • Using the appropriate Tone of Voice
  • Using appropriate Body Language
  • Adjusting to different Personality Types
  • Conducting Effective Meetings.

Maintenance for Facility Integrity

  • Understanding your Facilities and Assets                      
  • Different Types of Maintenance
  • Troubleshooting & Emergency Recovery
  • Energy Management                                                         

Safety & Security

  • HSE Management System
  • Fire awareness and loss control
  • Hazards and effect management
  • First aid treatment and administration

TARGET AUDIENCE: Administrators, Secretaries, Executive Assistants, Personal Assistants, Office Managers, Supervisors, Business Support staff

Date

May 07 - 10 2024

Time

8:00 am - 6:00 pm

Register for this course