MANAGING CONFLICT IN THE WORKPLACE

CLASSROOM FEE: ₦80,000 | ONLINE FEE: ₦60,000

SYNOPSIS: Conflict Management is the method of identifying and handling conflicts sensibly, fairly, and efficiently in professional as well as personal life. It is also known as conflict resolution which includes building a workplace that prevents conflict and a management team that successfully manages and resolves workplace issues. Conflict resolution and management positively create opportunities of growth and learning within an organisation. This Conflict Management Training course is specially designed by our experienced experts to provide complete knowledge of becoming capable to sensibly, reasonably, and effectively recognise and resolve conflicts in today’s environment.

In this course, participants will gain complete knowledge of conflicts and conflict management concepts, managing conflicts using various methods in an organisation. They will also understand different types of conflicts along their handling techniques and the role of third-party in resolving conflicts.

COURSE OBJECTIVES

By the end of this training course, the participants will have:

• Defined conflict and their role in managing conflict in the workplace to ensure they maximise individual and team performance
• Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
• Demonstrated their skills in resolving conflict
• Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

COURSE CONTENT

Introduction

• Conflicts
• Conflict Management in Organisations
• Importance of Conflict Management

Causes of Conflicts

• Conflicting Resources
• Conflicting Styles
• Conflicting Perceptions
• Conflicting Goals
• Conflicting Pressures
• Conflicting Roles
• Different Personal Values
• Unpredictable Policies

Current strategies for handling conflict in the workplace

• Identifying where you focus your attention and energy
• Role of managing conflict in the workplace
• Current conflict resolution strategies

Conflict styles

• Thomas Kilmann Conflict Mode Instrument
• Recognising different styles of conflict
• Recognising your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles

Process for managing conflict

• Crosby’s conflict process
• Reviewing different stages of the conflict process
• Recognising contributions and potential conflict management strategies to change outcome

Conflicting Resolution Model

• Stages of Conflict
• Role of third-party in Resolving Conflicts

How to Prevent Future Conflict

• Avoiding Conflict in the Workplace
• How to Manage and Resolve Conflict

TARGET AUDIENCE: Junior Staff, Senior Staff, Middle Level Managers, Senior Managers, Executives